Refund Policy

At Relentless Faith, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy to understand how we handle returns, exchanges, and refunds.

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1. Eligibility for Returns

1.1 Items must be returned within [30 days] of the delivery date to qualify for a refund or exchange.
1.2 Items must be in their original condition, unworn, unwashed, and with all tags attached.
1.3 Certain items, such as gift cards, sale items, or custom orders, are non-refundable unless they arrive damaged or defective.

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2. Return Process

2.1 To initiate a return, please email us at [Your Email Address] with your order number and reason for return.
2.2 Once your return request is approved, we will provide you with a return shipping address and instructions.
2.3 Customers are responsible for return shipping costs unless the item is defective or incorrect.

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3. Refunds

3.1 Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
3.2 Approved refunds will be processed within [5-7 business days] and issued to the original payment method.
3.3 Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect items).

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4. Exchanges

4.1 Exchanges are allowed for the same item in a different size or color, subject to availability.
4.2 To request an exchange, follow the return process outlined above and indicate your preferred size or color.
4.3 If the requested item is unavailable, a refund will be issued instead.

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5. Damaged or Defective Items

5.1 If your item arrives damaged or defective, please contact us at [Your Email Address] within [7 days] of delivery.
5.2 Provide your order number, a description of the issue, and photos of the damaged or defective item(s).
5.3 We will replace the item or issue a full refund, including shipping costs, if applicable.

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6. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Gift cards

• Final sale items

• Custom or personalized orders

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7. Late or Missing Refunds

7.1 If you have not received your refund within [10 business days], first check with your bank or credit card company. Processing times may vary.
7.2 If you’ve done this and still have not received your refund, please contact us at [Your Email Address] for assistance.

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8. Contact Us

For any questions or concerns about your refund or return, please contact us:

• Email: [Your Email Address]

• Phone: [Your Phone Number]